Refund policy

Return and Refund Policy

Returns Eligibility

Unless a mutual agreement is reached through investigation that a delivered item is faulty, we are unable to accept returns for refund, exchange, or credit.

If we determine the goods are faulty, we will comply with our obligations under the Consumer Guarantees Act (CGA) to refund, repair, or replace the item, in accordance with our Warranty Terms below.

Condition and Process for Returned Items

In the rare event we agree to accept a return for reasons outside our Warranty Terms, your request must be submitted in writing within seven (7) calendar days of receiving the goods.

Returned goods must meet the following criteria:

  1. Be in unused, saleable condition.
  2. Be returned in their original packaging, or packaging of a comparable standard, wherever possible.
  3. Be shipped via our preferred carriers, with the customer covering all return shipping costs plus a 30% restocking fee of the purchase price.

Clearance Goods or Floor Stock Goods

Returns, exchanges, or refunds are not permitted for clearance or floor stock items. These goods are purchased in the condition displayed, and a waiver confirming this will be provided at the time of sale.

Materials & Finishes Policy

Artedomus products are crafted with attention to detail and quality materials. Please review our policy on natural variation:

  1. Our range embraces natural variation — unique characteristics from piece to piece are inherent to the design and should be celebrated, not treated as flaws.
  2. Goods purchased may differ from samples, display models, or images viewed, including variations in surface detail and color due to batch discrepancies.
  3. Goods made from natural materials, handmade items, or those intentionally aged/distressed as part of their design will inherently vary. These variations contribute to each item's character.
  4. Natural variations are not considered defects under our Warranty Terms. Artedomus is not liable for differences between goods received and prior representations.

Warranty Against Defect

Every Artedomus product is backed by the relevant manufacturer's warranty, in addition to your rights under the Consumer Guarantees Act.

If items arrive damaged or defective, contact customer service immediately. Damage must be reported within 7 days of purchase, collection, or delivery.

  1. Consumer Guarantees Act 1993: If goods or services fail to meet the standards set out in the Act, we will provide an appropriate remedy in line with our obligations.
  2. Major failure: You are entitled to a replacement or refund under the CGA. For minor defects or goods not meeting an acceptable quality standard, we reserve the right to repair or replace at our discretion.

Your satisfaction and compliance with consumer protection law remain our priority.